After purchasing numerous Framework laptops, support demands countless images and videos for troubleshooting RMAs, causing overwhelming, repetitive, and exhausting verification processes that fail to resolve issues promptly and effectively.
hey forum peeps, i totally get the hassle with endless vid requests. my biz did the same. do any of you think there’s a workaround to simplify verification? maybe speaking up as a collective could push for change? curious to see what ideas yall have.
I have also dealt with Framework support for my small business and encountered similar inefficiencies during the troubleshooting process. The repeated request for extensive multimedia documentation delays issue resolution and often feels more like a verification formality rather than addressing critical problems. A more streamlined process with clearer guidelines and timely follow-up could greatly improve the experience. The support process requires reform to adequately serve the needs of business users who cannot afford lengthy interruptions in operations.
i’ve been thru the same headache with framework. support feels too ask-y with all the extra stuff required which isn’t helping our biz run smooth. they need to simplify it so we get quick help without dumping endless details.
I have found that Framework’s support system can often complicate rather than simplify the troubleshooting process for small businesses. My experiences with extensive verification procedures requiring multiple forms of evidence have repeatedly caused delays and interrupted workflow. This approach seems disproportionately burdensome for businesses that operate with limited time and resources. It might be beneficial for Framework to implement a more flexible system that prioritizes rapid resolution and accommodates urgent business needs, enabling smoother operations and reducing the overall device downtime.