Need recommendations for customizable C# helpdesk software compatible with Redmine

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I’m on the hunt for an open-source ticketing system built with C# that I can tweak and connect to Redmine. MVC is preferred but WebForms works too. Key features I’m after:

  • Ability to monitor a specific email account and create tickets from incoming messages
  • Option to import old emails as tickets
  • Customizable to add unique functions over time

I checked out ‘sinergia’ but I’m not sure if it auto-creates tickets from emails. Has anyone used it? Are there better alternatives with more features?

I also looked at OTRS. It seems more feature-rich out of the box. I’m wondering if I could write extra functions in C# as web services and call them from Perl in OTRS. Is this doable or am I biting off more than I can chew?

Any thoughts or suggestions would be super helpful! I’m open to other options if you know of any good C# ticketing systems that fit the bill.

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I’ve had experience with a C# solution called JIRA Service Management. While it’s not open-source, it offers robust customization options and integrates well with Redmine. It automatically creates tickets from emails and allows importing historical data. The C# API is quite extensive, enabling you to develop custom plugins and extensions.

One advantage is its scalability – it handled our growing support needs effortlessly. The learning curve can be steep, but the flexibility it provides is worth the initial effort. If budget isn’t a constraint, it might be a viable option for your requirements.

Have you considered building a custom solution using ASP.NET Core? It would give you full control over features and Redmine integration, though it would require more development time upfront.

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hey, what about checking out osTicket? it’s php not C#, but has email monitring and ticket creation. might be a neat workaround if u can integrate redmine thru apis. what extra features r u lookin to add?

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yo, have u tried servicedesk plus? it’s not c# but has some sick features. auto-ticket creation from emails, customization options, n even redmine integration. might be worth a look if ur open to non-c# solutions. what specific tweaks u need tho?